Help        Contact Us       Log in 

 Help Center

 
Choose a category below to quickly find the help you need.

chat

Web Chat

Chat now!
email

Email

support@ultamedical.com
call

Call

469-231-1700
833-GET-ULTA

FB Messenger

Message us 24/7
headset_mic

Contact Form

For questions, comments, or suggestions, please use this contact form.
arrow_drop_down_circle
Divider Text
settings
settings
settings
settings
settings

Shipping & Returns Information

Shipping

Free shipping is available on most orders when shipped within the United States.

The cost of shipping is included in all of our auto-replenishment memberships.

Returns

Due to the nature of the products that we provide, we are not able to accept returns on most items including, but not limited to:

  • Emergency Medical Kits
  • Medications
  • AEDs
  • Personal Protective Equipment
  • Oxygen

If you were sent an item that you did not order or is damaged or defective, please contact us within 7 days of receiving your order to arrange for a replacement item(s) to be sent to you.

Frequently Asked Questions

What makes your kit different from others?

↓

Our kits are simple! They can be customized and changed to fit various brands so that a change of packaging on a medication will still fit. They also contain exactly what you need without the clutter of things you don’t.

I already have a kit. Do I need to buy a new one?

↓

No, we can utilize your existing equipment so you don’t have to purchase everything new. We will replace expired medications at a discounted price to get your current kit up to date.

Do I need to keep track of expiration dates?

↓

With our auto-replenishment service there is no need to worry about expiration dates! We will keep track of that so that you can focus on other things.

What if we use a medication before it expires?

↓

Simply give us a call. We will replace it right away and you will be invoiced separately.

What should I do with expired medications?

↓

Rather than dispose of expired medications immediately we encourage our partners to use them for hands-on training.

What is your return policy?

↓

Due to the nature of the products we provide, we are not able to accept returns on most items including, but not limited to:

  • Emergency Medical Kits
  • Medications
  • AEDs
  • Personal Protective Equipment
  • Oxygen

If you were sent an item that you did not order or is damaged or defective, please contact us within 7 days of receiving your order to arrange for a replacement item(s) to be sent to you.

Simple, customizable, and effective medical emergency kit solutions.

CONTACT
301 Industrial Blvd
McKinney, TX, 75069

phone_android
(469) 231-1700
email
support@ultamedical.com
© Copyright Ulta Medical 2026. All rights reserved.
[bot_catcher]